Refund Policy
Last updated November 4, 2026
The short version
- Instead of refunds, we guarantee the leads: at least 25 a week, or we keep sending free before your next bill.
- Try it first: your free preview shows you 3 real businesses before you pay anything.
- No contract. Cancel anytime and you won't be charged again.
- Billing mistakes are always refunded in full.
1. Why we guarantee leads instead of refunding months
You see real leads before paying (the free preview), and each month you only pay after your guaranteed leads are delivered. If we're short in any week, we keep sending at no charge and hold your next bill until we're caught up. Because of that, months you've paid for and received aren't refunded.
2. Canceling
Cancel anytime from your dashboard (Account, then Cancel plan) or by contacting us. You won't be charged again, and your leads keep coming until the end of the month you've paid for. We don't give partial refunds for the rest of a month you cancel in.
3. When we do refund
- Billing mistakes: a double charge, a charge after you canceled, or the wrong amount. Refunded in full.
- We can't serve your area: if, after you pay, we can't find leads near you at all, even after widening the search, we refund that month in full.
- Top-ups: if we can't deliver your 25 extra leads within 7 days, we refund the $25.
- We stop the service: if we ever shut down or end your service for a reason that isn't your fault, we refund any month you've paid for but not received.
4. Bad leads
Wrong number, closed business, or not a fit? Mark it "Not a fit" in your dashboard with a reason and we replace it with a new lead. Replaced leads don't count toward your weekly guarantee, so you still get your full number.
5. How to ask
Use our contact form (pick "Billing") or email nightcrewpro@gmail.com with your business name and what happened. We reply within one business day. Approved refunds go back to your original payment method through Square, usually within 5 to 10 business days.